We understand that from time to time, things may not go as planned and you may need to raise a complaint or concern with us.
We will strive to provide the best possible service for our beneficiaries and tenants alike. In doing so we will act with empathy, compassion and professionalism at all times. Should you need to raise a concern or complaint with us, then please first refer to the following articles.
Housing Complaints
There are necessarily separate policies to follow depending on whether it is regarding a scheme owned by CESSA HA or by Greenwich Hospital - please click on the appropriate document indicated, plus Annex A (Complaint Form).