Find information about CESSA HA

We want our tenants to find information about how CESSA HA is run, the housing services we provide, how we spend resources and how we perform.

This page brings information together under seven categories, known as our publication scheme.

Our commitment

We aim to be open, transparent and accountable. We will:

  • organise published information clearly;
  • review and update it regularly;
  • consider accessibility needs;
  • explain withholding or redaction where appropriate; and
  • help tenants locate accurate and accessible information

Information we publish

Find information in seven classes

Expand any heading below for a summary, then use its link to open the corresponding information page.

Start with class 1

Our publication scheme is organised into the seven classes specified in the Government's policy statement. Select a heading to see the information covered and open its proposed dedicated page.

1. Governance and decision-making

Senior staff names and roles, organisational structure, governance arrangements, decision-making processes and policies, prioritisation of complaints, tenant consultation arrangements (including methodology), and tenant meeting agendas and minutes.
2. Spending

Information about spending, grants and the use of service charge revenue. The wider Consumer Standards also require information about how income is spent, directors' remuneration and management costs.
3. Housing Stock Management

Information about housing stock plans, maintenance work, progress towards net zero and stock transfers.
4. Performance

Inspection outcomes, regulatory ratings, performance reviews, evaluation reports, Tenant Satisfaction Measures, media releases, complaints metrics, information-request data, health and safety performance and assessments, maintenance information and numbers of evictions.
5. Housing Services

Descriptions of the services provided, together with advice and guidance for tenants. The wider Consumer Standards also require accessible information about service standards, rents and service charges, safety and quality, tenant rights and responsibilities.
6. Lists and registers

Information held in registers required by law, together with other lists and registers relevant to the management of social housing.
7. Social Housing Management

Policies and strategies relating to the management of social housing.

Help, access and STAIRS reviews

Find information about getting help, accessing services and STAIRS reviews.

Read more

Written information requests

Learn how to make a written information request and access the relevant guidance.

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STAIRS policy

Read the policy and understand the guidance that supports the STAIRS process.

Read more