Ask us to review missing information
A STAIRS review is available now if you believe CESSA HA holds information that should appear in the publication scheme but has not been made available.
STAIRS review ≠ ordinary complaint.
Missing information within the seven published classes can be challenged through a STAIRS review. Complaints about repairs or services follow the ordinary complaints process.
What to include
- Your name and contact details.
- The information you believe is missing.
- Where you looked, if known.
- Any accessibility assistance you need.
A tenant may identify a representative to act for them.
Contact CESSA HA
You can contact the Housing Association for help with information about your home and services.
Once the STAIRS review route is confirmed, its direct email and postal details will appear here.
If you remain dissatisfied
Following the internal STAIRS review, a tenant may take the matter directly to the Housing Ombudsman Service ↗. Our written review response should explain this right.